Customs de minimis: $1000 AUD. Parcels exceeding a value of $1000AUD will require a formal entry.
When formal entry is required we must provide customs with the following:
Any duty applicable will be payable by the consignee if sent in a DDU environment.
Formal clearance costs will be the responsibility of the shipper: These will be passed back to the client.
Important that good full descriptions and HS codes are provided for customs clearance.
Parcels held of which charges are refused by the retailer can be destroyed. If requested, a destruction fee is applicable.
The time parcels will be held is 30 calendar days. If the requested information is not provided by this time, Australian Customs can automatically destroy the parcel and a destruction fee is applicable which will be passed back to the retailer.
In the event that poor/vague descriptions or incomplete data is sent, the items run the risk of being held by Australian Customs for inspection.
In this event a copy of the Commercial Invoice will be required with full product details. This we then send to Customs, if approved the parcel will be cleared and forwarded for final mile delivery with no additional costs.
It is important that good full descriptions and HS codes are provided for customs clearance. For more information on the DAFF rules & regulations please speak to your account manager
Parcel data sent containing any natural products as part of the description, if Customs believe there is a risk to Australia’s biosecurity, will be held for a DAFF inspection. Natural products such as wood, animal products, plant/sand/soil will trigger this.
Our friendly customer service team are on hand to help with any queries you may have.